Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping charges are not refundable and if your original purchase qualified for free shipping then the actual shipping cost will be deducted from the refund amount:
Spain: 4 euros
European Union: 16 euros
Rest of the world: 25 euros
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Important: returns from outside the EU
A customs declaration is required for all returns from countries outside of the European Union. Please mark your customs form as Product Returned To Vendor For Refund – failure to do so will result in charges for import duties & taxes which we will not accept and which will be recharged back to you.
Contact mail for returns: firstname.lastname@example.org